Cancellation & Refund Policy

1. Purpose and scope

1.1 This Policy sets out how to cancel a Puls-E subscription and when you are entitled to a refund. It forms part of our Terms & Conditions.

1.2 Our goal is that you should never pay for something that does not work for you. The Free Plan exists so you can evaluate the Services fully before paying.

2. Eligibility

2.1 Paid subscriptions are available only to users aged 18 or over who hold a valid Account.

2.2 The Free Plan gives you access to your core daily reading, day score and parameters without payment and without a time limit.

3. Where you purchased determines who processes your refund

This is the most important clause. Please identify your purchase route.

3.1 Purchases through the Apple App Store

If you subscribed through the Apple App Store, Apple processes the payment and Apple alone can issue a refund. We are not able to process, reverse or expedite these refunds.

Request a refund at reportaproblem.apple.com, or via Settings → [your name] → Subscriptions on your device.

Manage or cancel: Settings → [your name] → Subscriptions.

3.2 Purchases through Google Play

If you subscribed through Google Play, Google processes the payment. Refunds within 48 hours of purchase can be requested directly from Google at play.google.com/store/account/subscriptions. After 48 hours, contact us at support@puls-e.ai and we will assess it under Clause 4.

Manage or cancel: Play Store → Menu → Subscriptions.

3.3 Purchases made directly on our website

Payments made on puls-e.ai are processed by Razorpay Software Private Limited. Clauses 4 to 9 below apply in full, and we handle these refunds directly.

4. Cancellation and refund windows

4.1 7-day satisfaction guarantee. You may cancel within 7 days of your first payment on any plan and receive a full refund, no reason required.

4.2 Renewals. You may cancel at any time before your renewal date to prevent the next charge. You retain full access until the end of the paid period. Renewal charges are not refundable after 7 days, except under Clauses 5 or 6.

4.3 Upgrades and downgrades. Upgrades take effect immediately with a pro-rata charge. Downgrades take effect at the next renewal; no partial refund is issued for the current period.

4.4 No partial refunds for unused time on a period you have used beyond the applicable window, except where Clauses 5 or 6 apply.

5. Statutory rights that override Clause 4

Nothing in this Policy limits rights you have by law.

5.1 European Union / EEA / United Kingdom. You have a statutory 14-day right of withdrawal from the commencement of the subscription, which takes precedence over the 7-day window in Clause 4.1.

5.2 United States — California, Arizona, Illinois, Wisconsin, Minnesota, Iowa, Connecticut, New York, North Carolina, Rhode Island and Ohio. You may cancel without penalty or obligation at any time prior to midnight of the third business day following the date you subscribed.

5.3 Death or disability. Where a subscriber dies during a subscription period, the estate is entitled to a refund of the portion allocable to the period after death. Where a subscriber becomes disabled such that they cannot use the Services, they are entitled to a refund of the portion allocable to the period after the disability, on notice with reasonable proof.

5.4 India. Nothing in this Policy affects your rights under the Consumer Protection Act, 2019, including the right to approach a Consumer Commission.

6. Service failure

6.1 If the Platform is materially unavailable for more than 72 consecutive hours due to a fault on our side, you may request a pro-rata refund for the affected period, at any time and regardless of Clause 4.

6.2 This does not apply to unavailability caused by scheduled maintenance notified in advance, your own device or connectivity, or events under the Force Majeure clause of our Terms & Conditions.

7. How to request a refund

7.1 Email support@puls-e.ai from your registered email address, including:

• your registered name and email;
• the transaction reference or order ID;
• the date of payment;
• optionally, the reason (helpful but not required within the 7-day window).

7.2 We acknowledge within 48 hours.

7.3 If eligible, we approve within 3 business days and initiate the refund to your original payment method.

7.4 Funds typically appear within 5–7 business days of initiation. Delays at the issuing bank are outside our control; you may contact your bank with the refund reference we provide.

7.5 Refunds are always made to the original payment method. We do not refund to alternative accounts, wallets or in the form of credit unless you request credit and we agree.

8. Failed, duplicate and disputed payments

8.1 Before retrying a failed payment, check whether your account has been debited. If the payment page slows, fails or times out:

• If your account appears debited — do not pay again. Contact support@puls-e.ai immediately and we will confirm the payment status.
• If your account has not been debited, you may safely initiate a fresh transaction.

8.2 Duplicate payments are refunded in full, with no deduction of transaction charges. We retain only the cost of a single subscription, as intended.

8.3 If you believe you have been charged in error, contact us before initiating a chargeback — we will almost always resolve it faster.

9. What is not refundable

9.1 Amounts already refunded, or periods for which a refund has already been granted.

9.2 Subscriptions terminated by us for a material breach of the Terms & Conditions, including fraud, abuse of the Services, or circumvention of Platform restrictions.

9.3 Dissatisfaction with the content or accuracy of a Reading. The Services are provided for self-reflection and entertainment, and Readings are not guaranteed to be accurate or predictive — see Clause 4 of the Terms & Conditions. This does not affect Clauses 4.1, 5 or 6 of this Policy.

10. Cancellation is not deletion

10.1 Cancelling your subscription does not delete your Account or data. You revert to the Free Plan and retain your chart, history and reflections.

10.2 Deleting your Account does not automatically cancel or refund an active subscription. If you want both, request the refund first, then delete.

10.3 Account deletion is available in the app: Settings → Account → Delete Account.

11. Contact

Refunds and billing: support@puls-e.ai
Grievance Officer: Janendra Gulati, 136-P, 3rd Floor, Rider House Building, Sector 44, Gurugram-122003, Haryana, India · support@puls-e.ai
We acknowledge grievances within 24 hours and resolve within 30 days.